Warranty Policy
l Warranty Qualification: All products purchased in the DOREMiDi online store or DOREMiDi official store are eligible for warranty service.
l Warranty Period: The product enjoys a 1-year warranty from the date of purchase. If the product is purchased for more than 1 year, a reasonable fee will be charged if a warranty is required.
l Warranty Scope: For performance failures of the product itself or accessories due to its own quality problems, you can contact DOREMiDi for warranty. (Note: This warranty does not include loss or theft of products or accessories, nor does it include damage caused by misuse, abuse, unauthorized disassembly, improper storage, lightning or natural disasters. Damage caused by any of the above may incur non-warranty repair costs.)
l Repair method: The DOREMiDi after-sales team decides to send back for repair or replacement of the productor update the firmware or replace parts.
l Obtain warranty service: Please contact DOREMiDi by email, email: Info@doremidi.cn
Return Policy
l This product uses international logistics, and products that have been shipped cannot be returned midway. If the product has been shipped and you are not satisfied with the DOREMiDi product, or do not need it, please contact us within 7 days after receiving the product. If 7 days have passed since you received the product, we will not be able to provide a refund.
l The returned product needs to ensure that the product is not worn, the packaging is complete, the accessories are complete, and it does not affect the secondary sale. If the product has been used and worn, or the accessories are missing, or the packaging is incomplete, a minimum of 10% of the product fee will be charged.We reserve the right to refuse returns in the case of excessive wear.
l Shipping and taxes are non-refundable. When you receive a refund, shipping and taxes will be deducted from your refund. All products are shipped from China, and customers are responsible for paying the shipping and taxes of the returned products. The return shipping method must include tracking and a complete value statement to prevent the loss of goods.
l Once we receive the returned product, the refund will be processed within 5 working days.
l If the return conditions are met, please contact us by email (info@doremidi.cn) to obtain a return authorization.
Shipping Policy
l We will ship the products purchased in DOREMiDi online store within 48 hours.
l All orders placed through this website are shipped from China.
l Products generally arrive in 7~14 business days, the specific time will depend on the shipping situation.
l All orders placed through this website are shipped from China.
l You are responsible for being familiar with and paying all import taxes and duties that may be imposed on your goods by the customs of your country.
l After placing an order on this website, the price displayed includes the product price, shipping costs and customs duties. This does not mean that no import taxes and duties will be charged when the goods arrive in your country. The prices and shipping costs displayed do not reflect or include any potential import duties or taxes that depend on the import regulations of your country.
Others
l We only keep customer phone numbers in our own records so that we can contact you. We do not conduct "direct telemarketing" over the phone, and we will not provide your name and phone number to any other company. Like other companies in our industry, we may periodically send news and offers by email to customers who have purchased our products and/or registered to receive promotions.
l DOREMiDi provides services to you in accordance with the stated policies, which may be updated/revised from time to time without prior notice, and these policies are effective at thetime of posting. Please refer to this page to review our latest policies and terms of use.